Have you ever listened to phone conversations between your front staff and potential or existing patients? If not, you might be quite surprised to learn what’s really happening, and perhaps why you don’t have the flow of new patients you expected from referring patients and marketing programs.

Dental Wealth Partners’ Mystery Shopper program provides you that opportunity. We’ll call the practice on your behalf, record the calls, and let you listen to the results. More importantly, we can coach you and your staff on how to better handle those calls so that you maximize the potential of marketing programs and patient referrals.

Telephone training is an often overlooked part of practice operations – one that can make a huge difference in profitability. Feel free to sample some actual calls we’ve made for clients (practice/doctor names have been edited out) and imagine what your potential patients are experiencing if your staff hasn’t been properly trained:

Audio clips

Contact us for more information on our Mystery Shopper and Telephone Training services.